Frequently Asked
Questions.

Browse our catalogue online or visit any Premier Auto branch. Add the parts you need, share your vehicle details so we can confirm fitment, and our team will process the order and guide you through payment and delivery.

In-stock items within the UAE are typically delivered within 1–3 working days. Orders for parts sourced on request may take longer — our team will give you an estimated timeline at the point of order.

Yes. Once your order is dispatched you will receive a tracking reference by SMS or email. You can also call the branch that handled your order for a live update.

We support export and bulk orders to select regions. Contact our sales team with your requirement and destination, and we will confirm availability, shipping options, and lead times.

Yes. Workshops, fleets, and resellers can access trade pricing and bulk order support. Contact our sales team to set up a business account and discuss volume terms.

We are always open to partnerships across the automotive network. Reach out through our contact page with your business details and our partnerships team will get back to you.

Most parts carry a manufacturer warranty against defects. Warranty periods vary by part and brand — the coverage that applies to your item is confirmed at the time of purchase.

Unused parts in original, undamaged packaging can be returned within the eligible period with proof of purchase. Electrical parts and special-order items may be non-returnable — our team will confirm eligibility before you buy.

Contact us with your invoice and a description of the issue. We will assess the claim and, where valid, arrange a replacement or repair in line with the manufacturer’s warranty terms.

We supply genuine and high-quality OEM-grade parts sourced from trusted manufacturers. Every part is checked for authenticity and quality before it reaches you.

Share your VIN (chassis number) or your vehicle make, model, and year. Our parts advisors will match the exact part to your vehicle so you avoid ordering the wrong item.

If a part does not fit and it is unused and in its original packaging, it can usually be exchanged or returned under our returns policy. Reach out to the branch that supplied it as soon as possible.